Refund and Cancellation Policy
Try NextFrame free for 7 days and cancel anytime. Because the trial lets you try everything first, payments aren't refunded, except for mistakes on our side.
Cancelling
- Cancel anytime in NextFrame → Settings → Account → Manage plan, or email hello@nextframeediting.com.
- During the free trial: cancel before it ends and you won't be charged anything.
- After that: cancelling stops future charges. You keep your plan and its tokens until the end of the month or year you've paid for.
Refunds
- Subscription and top-up payments aren't refundable, including partly used months or years and unused tokens. When you cancel, you keep access until the end of the period you've paid for.
- Mistakes on our side are always refunded: a double charge, a charge after you cancelled, or an outage of NextFrame's AI features lasting more than 72 hours in a row.
- Payment methods. NextFrame accepts US cards, including Apple Pay and Google Pay. If a purchase is paid another way, or with a card from outside the US, we cancel it straight away and refund it in full. If a renewal is paid another way, your plan ends at the end of that period and won't renew.
- Deleting your account closes any checkout page still open. A payment completed after you deleted your account is refunded in full.
- Where the law gives you a right to a refund, we'll honor it.
- A refund removes the unused tokens from that payment. Tokens you've already used are yours to keep.
- Refunds go back to your original payment method, usually within 5–10 business days.
How to ask
Email hello@nextframeediting.com from your account's email, or the address you signed in with, and tell us which charge. We'll answer within 2 business days.
Please contact us before disputing a charge with your bank. We can usually fix it faster, and disputed accounts may be closed.
Your legal rights
This policy doesn't take away any rights you have under your local consumer law.